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How MHPSS Works

Simple, confidential, and professional access to counseling, psychosocial support, and organization wellbeing services.

For Individuals

Individual clients can book online sessions and may also request physical or face-to-face support where available. Support is handled confidentially and professionally.

1

Explore counseling services or wellbeing resources.

Review available services, programs, and support materials based on your needs.

2

Choose a consultant or request support.

Select an available consultant or ask the team to guide you toward suitable support.

3

Book a suitable session.

Choose a time and service option that works for you.

4

Select an online or request-based method.

Use online consultation when available, or request physical and face-to-face support where it can be arranged.

5

Attend the session confidentially.

Your consultation is managed with professional care and privacy.

6

Access follow-up support.

Use resources, programs, or support materials that help you continue after the session.

For Organizations

Organizations can request staff wellbeing services, including group sessions, one-to-one consultations, training, resources, programs, and psychosocial support.

1

Submit a staff wellbeing request.

Share the organization need through the available request or contact process.

2

Admin team reviews the request.

The MHPSS team reviews scope, staff needs, and service fit.

3

Receive a recommended support plan.

A consultation model, wellbeing package, or program can be recommended.

4

Register or invite staff.

Staff can be registered or invited based on the agreed support model.

5

Arrange services and sessions.

Sessions, programs, resources, workshops, or group support can be arranged.

6

Use safe organization-level reporting.

Reports should show aggregate information only, not private client consultation details.

Private client session details, individual intake responses, counselor selection, crisis records, and personal feedback must remain confidential and should not be exposed in organization reports.

For Consultants

Consultants can use the platform to offer counseling, psychosocial support, wellbeing consultation, sessions, resources, or programs after admin review and approval.

1

Create a profile or submit an application.

Start with the existing consultant profile or application flow.

2

Admin verifies qualifications and experience.

The platform team reviews suitability before public visibility.

3

Approved profile becomes available.

Clients and organizations can find approved consultants.

4

Offer services, resources, sessions, or programs.

Consultants can support clients through available platform features.

5

Manage profile and availability.

Consultants can keep service details and availability up to date.

Consultation Methods

Available methods depend on consultant availability and service setup. Some options are request-based and confirmed by the team.

Online video or virtual consultation

Use online sessions when consultant schedules are available.

Phone consultation

Phone-based support can be arranged where offered by the consultant or team.

Chat or message-based support

Messaging is available where supported by the platform and service model.

Physical or face-to-face session request

Clients may request in-person support where available and confirmed.

Organization staff wellbeing sessions

Organizations can request staff support plans and wellbeing sessions.

Group programs or workshops

Group consultation, training, or workshops can be arranged as request-based services.